We want you to be happy with your purchase. Please read the information below to understand how returns and exchanges work for our products.

Made to order products

All items are printed to order especially for you. We do not hold stock and each product is created once a purchase is made.

Because of this, we are unable to accept returns or exchanges for:

• Change of mind
• Ordering the wrong size
• Any other reason where the item is not faulty

Please check the size guide carefully before placing your order.

Faulty, damaged or incorrect items

If your order arrives damaged, misprinted or incorrect, we will put this right as quickly as possible with a replacement or refund.

Please contact us within 14 days of receiving your order with:

• Your order number
• A short description of the issue
• Clear photos showing the problem (and the full item if possible)

Once we have reviewed the details, we will confirm the next steps and arrange a replacement or refund where appropriate.

Cancellations

As all items are made to order, we are usually unable to cancel or change an order once it has been sent for printing. If you need to amend something, please contact us as soon as possible and we will do our best to help if the order has not yet entered production.

How to contact us

For any questions about your order or this policy, please email:

Email: justaircooledmerch@gmail.com

We aim to respond within 1–2 working days.